Last updated: 2026
Bin Butler places your waste and recycling containers at the curb in advance of your scheduled collection day and returns them to the location you designate after collection. Service covers up to three containers unless additional containers are added to your plan.
Roll-out generally occurs the evening before your collection day and return occurs on collection day after the hauler has serviced your street. Exact times vary with route conditions and weather. Collection schedules are set by your municipality or hauler, not by us.
Service is month to month with no minimum term. Your card is first charged when your initial service week begins and monthly thereafter on the same date. Prices may change with 30 days’ notice.
You may pause service for travel at no charge. You may cancel at any time; service continues through the end of the current paid billing cycle and no cancellation fee applies. Partial months are not refunded except where we failed to provide service.
If we miss a scheduled roll-out or return, notify us and we will credit that week’s service. This is your exclusive remedy for a missed service.
You grant us permission to enter your property to perform the service and you are responsible for providing accurate access information, including gate codes and pet information. We are not responsible for delays or missed service caused by blocked access, unsafe conditions, locked gates or unrestrained animals.
Containers must be closable and safe to move. We may decline to move a container that is overloaded, damaged, or contains hazardous materials, construction debris or liquids. Your municipality’s rules on what may be set out apply.
Service may be delayed or suspended for severe weather, road closures, or other conditions outside our control. Extended suspensions are credited.
We carry general liability insurance and will repair or replace property we damage in the course of service. We are not liable for pre-existing container damage, normal wear, items placed outside a container, or losses caused by the hauler.
We may update these terms and will post the revised version here. Continued use of the service after an update constitutes acceptance.
hello@binbutlernc.com · (704) 555-0134