Existing customers

Change anything, anytime.

Pause for a trip, add odor treatment for the summer, update a card, or cancel outright. All of it is month to month and none of it requires a phone call you’ll dread.

Pause for travel

Tell us your dates. Service and billing both pause, and we pick right back up on your first collection day home.

Add or drop add-ons

Odor treatment, box breakdown, extra bins. Changes take effect on your next billing date — no proration headaches.

Update payment

New card, new bank, new billing address. We’ll send you a secure link — never send card numbers by text or email.

Send a request

Tell us what you need changed.

We answer these same-day during business hours. If it’s urgent — bins are out and shouldn’t be, or we missed you — text (704) 555-0134 instead and we’ll move on it right away.

Self-serve portal coming soon.
Once billing is connected, this page becomes a customer login where you can pause, change add-ons and update payment yourself.